Frequently Asked Questions
Everything you need to know about your Pajar Canada experience.
What is the temperature rating of Pajar Canada boots?
Our heritage boots are designed to withstand extreme conditions, with many styles laboratory-tested to perform in temperatures as low as -30°C (-22°F).
How should I care for my leather and suede footwear?
We recommend cleaning your footwear with a damp cloth and mild soap. To maintain water resistance and prevent salt stains, apply a specialized leather or suede protector spray seasonally.
Does Pajar Canada offer international shipping?
Yes, we ship our premium outerwear and footwear globally. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.
What is your return policy for online orders?
We accept returns on unworn merchandise in its original packaging within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
Are your products covered by a warranty?
Pajar Canada offers a limited one-year warranty against manufacturing defects from the date of purchase. This covers hardware, stitching, and structural integrity under normal wear.
How do I determine the correct size for my boots?
Our footwear generally follows standard European sizing. We provide a comprehensive size guide on each product page to help you convert to US/UK sizing and find your perfect fit.